• Location Mohali
  • Department Product Support
  • Job Type Full-Time
Roles & Responsibilities
  • Quickly respond to the customer queries related to the product via emails, chat or phone calls.
  • Identify the needs of the customer and gives them an appropriate solution.
  • Communicate with the concerned authority to update bottlenecks in the product so that the manager can resolve it nimbly.
  • Update the recent customer conversation details and technical issues in the appropriate database for future references.
  • Set a reminder for telling the customers about the new features and quality updates.
  • Follow-up the customers to ensure their technical and non-technical issues are resolved.
  • Take customer feedback on a timely basis to ensure product quality, stability, and growth.
Skill Requirements
  • Should have splendid reading, writing and speaking communication skills in English, Hindi and Punjabi language.
  • Must have a bachelor’s degree in Computer Science / Information Technology.
  • Should have prior working experience in software/product support, tech support, and client/customer support.
  • Must have experience with help desk software and remote desktop applications to resolve the queries of customers.
  • Should have a great patience level to handle arrogant customers.
  • Having at least 1 year of experience in On-Demand Apps / SAAS Based Product Support can be plus point.
  • Must have the capability to work alone as a One-Man Army in the Product Support Department.
  • Should have vast expertise to work on Google G-Suite tools like Sheets, Docs and other customer support management tools.