What is a Multi Restaurant Online Food Ordering System?

A multi restaurant online food ordering system is a marketplace platform where multiple restaurants list menus, accept orders, and manage deliveries/payments through a single web and mobile interface. Customers can browse restaurants, compare menus, place orders, and track delivery — while platform owners manage onboarding, commissions, analytics, and logistics from an admin dashboard.

Features of Multi Restaurant Food Ordering System

Customer App & Website Features

Give customers an effortless and engaging food-ordering experience.

Multi Restaurant Food Ordering System Customer app

User Registration & Login

Sign up via email, phone, or social accounts.

Restaurant Discovery

Browse restaurants by location, cuisine, ratings, or offers.

Smart Search & Filters

Quickly find dishes or restaurants using advanced filters.

Interactive Menus

View digital menus with item details, prices, and images.

Item Customization

Add toppings, sauces, or portion sizes before checkout.

Cart & Checkout

Seamless checkout with tax and delivery fee calculations.

Multiple Payment Options

Support for cards, UPI, wallets, COD, and net banking.

Real-Time Order Tracking

Get live updates on order preparation and delivery.

Order History & Reorder

Reorder favorite meals in one tap.

Ratings & Reviews

Rate restaurants and share feedback.

Offers & Discounts

Access coupon codes, loyalty points, and special deals.

Push Notifications

Alerts for order updates, offers, and promotions.

Multi-language & Multi-currency Support

Cater to diverse customers across regions.

Restaurant Partner App Features

Enable restaurants to manage their operations, menu, and orders with ease.

Restaurant Registration & Profile Management

Self-onboarding and profile updates.

Menu Management

Add, edit, or remove food items and categories.

Order Management

Accept, prepare, and dispatch customer orders in real-time.

Earnings Dashboard

Track daily, weekly, and monthly earnings.

Analytics & Reports

Insights into popular dishes, customer behavior, and peak hours.

Promotions & Discounts

Create custom offers to attract more orders.

Delivery Coordination

Assign deliveries or link with platform delivery agents.

Automatic Invoice Generation

Generate bills for every completed order.

Restaurant Ratings & Feedback View

View customer reviews and respond to feedback.

Multi Restaurant Online Food Ordering Restaurant Partner App

Delivery Agent App Features

Simplify delivery operations and improve efficiency.

Multi Restaurant Online Food Ordering System Delivery Agent app

Delivery Agent Registration & Approval

Register and get verified by admin.

Order Assignment & Acceptance

Receive and accept new delivery requests.

Optimized Route Navigation

Google Maps integration for fastest delivery routes.

Real-Time Delivery Status

Update order status — picked up, en route, delivered.

In-App Chat or Call

Communicate with customers and restaurants.

Earnings Tracker

View completed deliveries and daily earnings.

Proof of Delivery (POD)

Capture OTP, digital signature, or photo proof.

Availability Toggle

Go online/offline anytime.

Admin Panel Features

Full control over platform operations, restaurants, customers, and delivery logistics.

Comprehensive Dashboard

Overview of restaurants, orders, users, and revenue.

Restaurant Management

Add, approve, or suspend restaurants.

User Management

Manage customers, delivery agents, and restaurant owners.

Commission Management

Set and update commission rates per restaurant.

Order Tracking System

Monitor all ongoing and completed orders in real-time.

Reports & Analytics

Generate financial, operational, and performance reports.

Refund & Dispute Handling

Resolve customer complaints efficiently.

Promo & Coupon Management

Create global or restaurant-specific offers.

Multi-City / Multi-Branch Support

Manage multiple locations seamlessly.

Push Notifications Control

Send updates or promotional messages.

Payment & Settlement Management

Track transactions and automate payouts.

Multi Restaurant Online Food Ordering System admin panel

Advanced & Optional Features

For scaling and optimizing your multi restaurant online food ordering system.

Multi restaurant online food ordering system Advanced & Optional Features

White-Label Mobile Apps

Launch branded Android & iOS apps for your platform.

POS Integration

Sync restaurant POS systems for smooth order flow.

Kitchen Display System (KDS)

Real-time order updates in the kitchen.

AI-Powered Recommendations

Suggest dishes based on customer behavior.

Chat Support & Helpdesk

In-app chat for quick assistance.

Multi-Vendor Wallet System

Digital wallet for customers and restaurants.

Subscription & Loyalty Program

Reward repeat customers.

Third-Party Logistics (3PL) Integration

Partner with external delivery providers.

Voice Ordering & Chatbot

Enable order placement via smart assistants.

Analytics Dashboard for Admins & Vendors

Track KPIs, trends, and customer metrics.

Benefits for Each Participant

For Platform Owners

  • Scalable revenue via commissions, delivery fees, and featured listings
  • Fast time-to-market with modular, configurable architecture
  • Centralized control over partners and marketplace policies

For Restaurants

  • Expanded reach without the overhead of an in-house app
  • Real-time orders, automated payouts, and performance insights
  • Marketing tools to boost visibility and repeat orders

For Customers

  • Wide choice of restaurants and cuisines in one place
  • Seamless checkout, fast delivery, and reliable tracking
  • Personalized recommendations and offers

How It Works (Simple 4-Step Flow)

Discover

Customer browses restaurants and menus.

Order

Add items, customize, and pay securely.

Prepare & Pick

Restaurant receives order and confirms.

Deliver & Review

Delivery assigned, tracked, and customer leaves feedback.

Pricing Models (Common Approaches)

Commission model

Platform takes a percentage per order.

Subscription model

Restaurants pay a monthly fee for listing + features.

Hybrid

Lower commission + premium subscription for marketing boosts.

Delivery as a Service

Charge delivery fees or delivery subscription for customers.

Pricing Models of Multi Restaurant Online Food Ordering System

Why Choose Our Multi Restaurant Online Food Ordering System?

Built for scale

Supports thousands of restaurants and peak order volumes.

Modular

Pick only the modules you need (delivery, loyalty, KDS).

Fast integrations

POS, payment gateways, and third-party logistics.

End-to-end support

Onboarding, marketing, and 24/7 technical help.

Next Steps — Launch Your Marketplace

Ready to build a market-leading multi restaurant online food ordering system?

Contact us for a tailored demo, implementation timeline, and a cost estimate.